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This isn't exactly a COVID update ...not even close actually but it will effect our hours for the foreseeable future.
The stork is bringing a bundle of joy to our senior technician's household and that will require a certain amount of family leave.
We won't be able to accept as many computer repairs as usual and for the rest of the summer we will be closing on Friday and Saturday. If those are the only days you can make it to our shop, don't worry, we will try to set up an appointment for either of those days if necessary. Thank you very much for your patience.
We're still here.
Still with shorter hours.
Still respecting our customers safety concerns ...which seem to be shrinking.
We still do road calls and the same curbside service we were offering even before this COVID crisis.
The biggest problems we're facing are being caused by all the other businesses we rely on that are shut down. We're finding it increasingly difficult to replenish our inventory but the good news is that we are turning around computer repairs in record time. So come on in, the AC is fine :)
Beginning April 1st we will be encouraging* people to pay for their computer repairs by way of a credit card over the phone. This will eliminate a couple of points of contact; We won't have to handle your card and you won't have to handle our pen. *NO MORE 4% SURCHARGE FOR CREDIT CARD PURCHASES.
We've also been combining the phone payment option with a curbside pickup of your repaired computer if you like.
Beginning April 1st we will be opening at 10:30 am and closing at 5:00 pm weekdays until further notice. Saturdays we'll still be here 10:30 to 2:30.
We've been very diligent in wiping down all door knobs, keyboards, mice, faucets, toilet flush levers and such to keep us all as safe as possible.
I would also like people to know that we have always done road calls for certain types of repairs and that for customers who are not able to carry their computer in from the car, we have always offered to meet them in the parking lot and take their repairs in from there.
So dealing with this coronavirus is really not much different from business as usual here.
Also note that if you have purchased your computer from us or had repairs done by us in the past, you'll likely notice a program icon on your desktop for "TEAM VIEWER". It's a remote access app that can enable you to have us do certain types of repairs without bringing the computer to the shop.
But please BE AWARE that you should NEVER allow remote access to anyone but technicians you have an existing relationship with.
Thank you and God bless you all.